Your data protection is our priority

188bd is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on protecting our users' privacy and personal information. This privacy policy ("Policy") sets out how 188bd collects, processes, stores, and protects your personal information.

By using our website or creating an account on our platform, you are considered to have been informed of the terms of this policy. You are encouraged to read this policy carefully to understand how your information is used.

We will publish any changes to this policy on the website. For significant changes, we may send a notification to your registered email. If you continue to use the platform after any changes, you will be considered to have accepted the updated policy.

When you create an account on 188bd, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Occupational information (where applicable)

The following information may be required to process transactions on our platform:

• bKash, Nagad, Rocket, Upay or bank account details
• Deposit and withdrawal history
• Transaction date, time, and amount
• Other financial information required to process transactions

Please note — we never store full card numbers or payment PINs.

When you use our website, the following may be collected automatically:

• IP address and device information
• Browser type and operating system
• Which pages you visited on the website and how long you stayed
• Information collected through cookies and similar tracking technologies
• Login and logout times

When you contact our customer support team — via live chat or email — we may retain records of those conversations for the purpose of improving service quality and resolving disputes.

188bd uses your information for the following purposes:

• Account creation and management
• Identity verification and age confirmation (for users aged 21+)
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Personalising the gaming experience

We use information to ensure the security of our platform and to prevent financial irregularities. This includes:

• Detecting and investigating suspicious transactions
• Identifying attempts to create multiple accounts
• Preventing unauthorised access
• Diagnosing and resolving technical issues

We may be required to retain and use certain information to remain compliant with applicable laws and regulations. This includes following Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

We may use your information to:

• Send customer support messages and notifications
• Provide account-related updates
• Inform you of changes to the privacy policy or terms and conditions
• Share relevant promotional offers (where you have consented)

188bd does not sell your personal information to third parties. However, we may share information in specific circumstances:

• Service providers: Payment processors (bKash, Nagad, Rocket, Upay and banking partners) who help complete transactions
• Technology partners: Game software providers, who are given only the information necessary to operate the service
• Audit & quality control bodies: For verifying the fairness of the platform
• Legal authorities: In response to a court order or legal obligation

In the event of a business restructure, merger, or acquisition, your information may be transferred to the new entity. In such cases, we will endeavour to notify you in advance, and the new entity will be bound to uphold the same privacy standards.

We may use and disclose information from which no individual can be directly identified. Such anonymous statistics may be used for service improvement and market research.

188bd uses industry-standard security technologies to keep your information secure:

• SSL encryption — all data transferred between your browser and our servers is transmitted in encrypted form
• Data encryption — sensitive information is stored in an encrypted state
• Firewall and intrusion detection systems
• Regular security testing and vulnerability assessments
• Two-Factor Authentication option

Alongside technical measures, we also take organisational steps:

• Data access is restricted to only those staff who require it
• Regular staff training on data protection and privacy
• A rapid response plan in the event of a data breach
• Regular review and update of security policies

We retain your information only for as long as it is needed for the relevant purpose or to meet a legal obligation. Even after an account is closed, some information may be retained for a set period due to legal requirements. After that, the information is securely deleted or anonymised.

Cookies are small text files stored on your device when you use the 188bd website. They are used for the following purposes:

• Essential cookies: Maintaining login status, managing sessions, and ensuring security
• Performance cookies: Usage analysis to improve website speed and functionality
• Functional cookies: Remembering your preferred language and settings
• Analytical cookies: Understanding website usage patterns and improving the service

You can manage cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important platform features from working correctly, such as the login function or payment processing.

You have the following rights:

• Access: The right to request information about what data we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your information in certain circumstances (excluding matters subject to legal obligations)
• Objection to processing: The right to object to your information being processed for specific purposes
• Unsubscribe from marketing communications: The right to withdraw yourself from promotional emails or messages

Please contact us to submit any privacy-related request. We will process your request as promptly as possible. Identity verification may be required to ensure that no unauthorised person can access your information.

188bd takes responsible gaming seriously. If you wish to set limits for yourself or request self-exclusion, our customer support team is ready to assist you. Your information is kept completely confidential throughout this process. Visit our Responsible Gaming page to find out more.

188bd operates as a safe and reliable platform. Both our gaming systems and data management adhere to fair play principles. We use a Random Number Generator (RNG) that ensures no bias in game outcomes. In the same way, your personal information is not used to gain any unfair advantage.

In the event of a data breach despite our security measures, we will:

• Assess the situation promptly
• Notify affected users in a timely manner
• Take the necessary steps to minimise harm
• Improve our processes to prevent such incidents in the future

188bd is for users aged 21 and over only. We do not knowingly collect information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete the associated information.

We do not generally collect especially sensitive information (such as health, religion, or political opinions). However, if a user voluntarily provides information about their circumstances as part of a responsible gaming programme, it will be handled with the utmost confidentiality.

188bd may store or process data on servers outside Bangladesh. We ensure that such transfers are carried out with appropriate safeguards in place. Third-party service providers are bound by agreement to comply with our privacy standards.

We may update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page
• For significant changes, a notification may be sent to your registered email
• Continuing to use the platform after changes are made will be considered as your acceptance of the new policy

You are advised to review this page regularly.

If you have any questions or concerns about this privacy policy or your data, please contact our customer support team. We provide assistance in both Bengali and English and are reachable via live chat and email 24 hours a day, 7 days a week.